Pension Legal Services · Kuching, Sarawak
Your Pension Matters.
We Help You Understand It.
Payung Seri provides legal support for pension matters in Malaysia — from a first conversation through to written opinions and full case handling.
What We Do
Three Ways We Can Help
Each path is designed around where you are right now — whether you need a first conversation, a detailed written opinion, or sustained representation over many months.
Long-Running Matter Representation
End-to-end handling of pension matters already through internal review. Full case reconstruction, expert correspondence, written submissions and hearing appearances. Suited to files spanning several employers or decades of service.
- Honest written assessment at the outset
- Updated in writing when new documents emerge
- Flexible attendance — all sittings or none
- Typically 8–14 months duration
From RM 615
Discuss Your Matter
Written Opinion and Options Report
A detailed written opinion on your position, prepared after reviewing correspondence, scheme rules and service record. Sets out available arguments, likely time and cost of each route, and where further action may not be worthwhile.
- Delivered within three weeks
- Written for the client and their family
- No lawyer required to read it
- Helps you decide calmly whether to proceed
RM 390
Request an Opinion
First Meeting and Case Assessment
An hour with a lawyer to talk through your situation, review letters received and agree on next steps — if any. Available at our Kuching office, by telephone or by video, in your preferred language where we can accommodate.
- Notes provided after the meeting
- Document checklist included
- In-person, telephone or video
- No obligation to return
RM 160
Book a MeetingWhy Payung Seri
A Considered Approach to Pension Law
We work with clients who need to understand their position clearly before deciding whether to act.
Clear Scope from the Start
We set out at the beginning what can and cannot realistically be recovered. No inflated expectations.
Experience with Long Service Records
Cases involving multiple employers or decades of contributions require careful reconstruction. That is work we handle regularly.
Meetings in Your Preferred Language
Our office conducts meetings in English, Bahasa Malaysia and several other languages where the team can assist.
Written Updates at Every Change
Whenever new documents affect our assessment, we revise it in writing so you always know where things stand.
Documents Written for Families
Our written opinions are designed to be read and understood by the client and their family — not just legal professionals.
Based in Kuching, Available Widely
Our office is in Jalan Padungan, Kuching. Telephone and video consultations are available for clients elsewhere in Malaysia.
Not Sure Where Your Pension Matter Stands?
A first meeting costs RM 160 and takes an hour. You leave with notes and a clear sense of your options — with no expectation that you take any further step.
[email protected] · 22 Jalan Padungan, 93100 Kuching, Sarawak
Common Questions
Questions We Often Hear
What kind of pension matters does Payung Seri handle?
We handle matters involving EPF (Employees Provident Fund), public sector pension schemes, and occupational pension arrangements. This includes cases where a member believes their contributions have been incorrectly calculated, where a claim has been denied internally, or where a dependant is seeking to understand entitlements following a member's death.
How long has my matter been going on before you can help?
There is no minimum time requirement. A first meeting works whether you received a letter last week or have been corresponding with your former employer for three years. For representation, we generally ask to see any existing correspondence so we understand the history before advising on a path forward.
Can a family member come to the first meeting?
Yes, and we actively encourage it. Pension matters often affect a household rather than one person alone. Having a family member present helps ensure the discussion is fully understood, and that the notes we provide afterwards make sense at home as well as in our office.
How is the fee for the Written Opinion calculated?
The Written Opinion and Options Report is a fixed fee of RM 390. It covers our review of your correspondence and scheme rules, preparation of the written opinion, and delivery within three weeks. There are no additional charges for that document. If you subsequently wish to instruct us to act, we discuss a separate fee arrangement at that stage.
Is the consultation confidential?
All communications between you and our office are subject to legal professional privilege. That means what you tell us cannot be disclosed without your consent. You can speak openly about your situation, including matters you may not have felt comfortable discussing elsewhere.
What happens during the 8–14 months of representation?
We handle correspondence with the scheme administrator, your former employer and any relevant authorities. If submissions need to be prepared, we draft and file them. If there are sittings, we attend. You receive written updates whenever our assessment changes. Some clients attend every sitting; others prefer to leave the process entirely with us. Either way is fine.
Our Location
Find Our Office
22 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia
Get in Touch
Speak with Our Office
Whether you have a question, a bundle of correspondence, or simply want to understand your options — you are welcome to reach out.
Contact Details
Telephone
+60 82 419 268Address
22 Jalan Padungan
93100 Kuching, Sarawak
Malaysia
Office Hours
Monday – Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm
Closed on Sundays & Public Holidays
Telephone and video consultations are available outside these hours by prior arrangement.